Patient Experience Mapping
Transforming Healthcare CX Journey Mapping: Integrating Data for On-Demand Insights
View Case Study ↗Hello! I'm
Josh Bernard,
an Experience Design Lead with over 15 years of professional practice, continuously adapting UX practices in fast-evolving digital environments to guide multidisciplinary teams toward solutions that align business goals with user needs throughout the product lifecycle.
My background spans Healthcare, Financial, B2B, B2C, Government, and Non-Profit sectors, where I've driven UX practices to meet the demands of complex, regulated environments.
I excel in crafting strategic, data-driven solutions that simplify challenges, enhance user satisfaction, and achieve business objectives.
Featured Work
PlanB Website
Focused on providing clear, straightforward information to empower women with the knowledge to make independent reproductive health decisions.
View Project ↗
Patient Referral and Management
The patient referral portal streamlines the process for referring healthcare providers to manage and track patients receiving CAR T cell therapy
Case Study Coming Soon
Contact
I am seeking a role as a full-time or freelance Experience Lead with a company in the NYC area that recognizes the value of design in driving business outcomes. I am particularly drawn to creating transformative customer experiences in financial services, while my extensive healthcare experience remains meaningful and offers immediate expertise.